Legal

Privacy Policy

Last updated: August 13, 2026

RiadDesk.com LLC (“RiadDesk,” “we,” “us”) provides direct-booking websites and an AI concierge — over WhatsApp and web chat — for independent Moroccan riads (guesthouses). This policy explains what information we handle, why, and the choices you have.

1. Who we are

RiadDesk.com LLC is a limited liability company registered in Pennsylvania, United States. We operate the RiadDesk platform and the concierge that answers messages on behalf of the riads that subscribe to our service. When you message a riad through RiadDesk, we act as that riad’s service provider.

2. Information we collect

Information you give us as a guest. When you contact a riad through our WhatsApp number or a website chat, we receive:

• The messages you send — text and, if you send a voice note, the audio and its transcription.
• Your WhatsApp display name and phone number (for WhatsApp conversations), or any name and contact details you provide in a web chat.
• Stay and booking details you share — dates, number of guests, room preferences, arrival information, and special requests.

Information collected automatically. For website chat we may process basic technical data such as browser type and general (city-level) region, used to deliver and secure the service. We do not build advertising profiles.

Information from riad partners. Riads provide their own property information (descriptions, rooms, rates, availability) so the concierge can answer accurately.

3. How we use it

• To answer your questions through the AI concierge and, when needed, hand the conversation to the riad’s team.
• To relay your booking request to the riad you’re contacting and help arrange your stay.
• To keep the riad’s availability in sync with its channel manager so you get accurate answers.
• To operate, secure, troubleshoot, and improve the service.
• To comply with legal obligations.

We do not sell your personal information, and we do not use your messages to serve you advertising.

4. WhatsApp & Meta

Our WhatsApp concierge runs on the WhatsApp Business Platform, operated by Meta. When you message us on WhatsApp, your message is delivered through Meta’s systems, and Meta’s own WhatsApp Privacy Policy also applies to that delivery. We use the platform solely to receive your message and send you a reply — not for marketing to you unless you have asked us to contact you.

5. AI processing

To generate concierge replies, the content of your messages (and, for voice notes, the transcribed text and audio) is processed by trusted third-party AI providers acting on our behalf. This processing is used only to understand your request and produce a helpful response in your language. These providers are contractually restricted to processing the data for that purpose and do not use it to train public models on your identity.

6. When we share information

We share information only as needed to run the service:

• The riad you are contacting — your booking request and the details you provide, so they can respond and prepare for your stay.
• Service providers (sub-processors) who power the platform, listed below.
• Legal and safety — where required by law, or to protect our rights, users, and the public.
• Business transfers — if RiadDesk is involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction.

7. Payments

RiadDesk never collects or holds your booking payment. You pay the riad directly, according to that riad’s own terms. We do not process guest card details through the concierge.

8. How long we keep information

We keep conversation and booking information for as long as needed to provide the service, support your stay, and meet legal, accounting, or security obligations — after which it is deleted or anonymized. You can ask us to delete your information sooner (see “Your rights”).

9. Your rights and choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To make a request, email us at admin@riaddesk.com and we will respond within a reasonable time. You can stop messaging our concierge at any time; on WhatsApp you can also block the number.

10. Security

We use technical and organizational measures — including encryption in transit and restricted access to production systems and secrets — to protect information. No method of transmission or storage is perfectly secure, but we work to protect your data and to respond promptly if an issue arises.

11. International use

RiadDesk is operated from the United States, and the riads we serve are in Morocco. If you contact us from elsewhere, your information will be processed in the United States and other countries where we or our providers operate, which may have different data-protection laws than your own.

12. Children

Our service is intended for adults arranging travel and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy as our service evolves or as the law requires. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.

14. Contact us

For any privacy question or request, reach us at: